LABA Valencia University

What did we do?

We performed a full CRM audit and strategic overhaul to improve LABA Valencia's lead management and engagement processes.

1. CRM Workflow Optimization

Proposed redesigned workflows, streamlining the lead nurturing process and improving data accessibility, projected to reduce lead response time by 30%.

2. Data Integration

Reviewed the integration of CRM with external tools to ensure comprehensive data tracking and smoother user experience.

3. Segmentation & Targeting

Developed a detailed segmentation plan for targeted communication, projected to increase lead engagement by 20% through more personalized messaging.

4. Enhanced Reporting

Proposal for an enhanced reporting system for real-time insights and improved decision-making.